1. What is Prowlix?

Prowlix is an online store offering a curated selection of quality products. Our mission is to deliver a seamless shopping experience with customer satisfaction as our top priority.

2. How do I place an order?

You can place an order by browsing our website, adding items to your cart, and proceeding to checkout. Follow the steps to enter your shipping and payment details, and confirm your purchase.

3. What are the shipping charges?

We offer standard shipping at ₹49. Orders with a cart total of ₹499 qualify for free shipping.

4. What is your return policy?

We have a 14-day return policy. Items must be unused and in original packaging to qualify for a return. Please note that gift cards and personal care items are non-returnable. Refunds are processed within 5 days to the original payment method.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your order on the courier's website.

6. How can I contact customer support?

You can reach us via email at prowlixcare@gmail.com.

7. Do you offer international shipping?

Currently, we only ship within India.

8. How can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped.

9. Do you offer any discounts or promotions?

We occasionally offer discounts and promotions. Stay updated by following us on Instagram and Facebook.